The Urban Development Institute of Australia (Victoria) ACN 005 125 280 (UDIA Victoria) is committed to managing personal information in accordance with the Australian Privacy Principles under the Privacy Act 1988 (Cth) (Privacy Act) and in accordance with other applicable privacy laws (see below for further information about the UDIA Victoria).

We understand the importance of being open and transparent with you in the way in which we collect, hold, store, use and share your personal information. We take protecting your privacy very seriously.

We strongly encourage you read this document, so that you understand and are comfortable with how we handle your personal information. If you have any questions about this document, or about UDIA Victoria’s handling of your personal information, please contact us using the relevant contact details set out in section 17.

The UDIA Victoria is a non-profit, peak membership body for the urban development sector in Victoria. UDIA Victoria is supported by a membership of land use and residential property development organisations, across the private sector and Victoria’s public service.

Our purpose is to give industry a voice in the policy-making process by tackling the issues having the biggest impact on Victoria’s liveability – spanning topics such as the planning system, housing affordability, infrastructure, sustainability, employment and the economy.

This Privacy Policy applies to all Australian UDIA Victoria websites, subsidiaries, affiliates and businesses, unless that website subsidiary, affiliate or business has adopted a separate privacy policy.

This document sets out our policies for managing your personal information and is referred to as our Privacy Policy.

In this Privacy Policy, “we“, “us” and “our” refers to UDIA Victoria and “you” and “your” refers to any individual about whom we collect personal information.

This Privacy Policy sets out how we collect, store, process, use and disclose personal information (including personal information we collect, and personal information submitted to us, whether offline or online). For example, this can include information we may collect:

• when a member creates an account with us;
• when individuals join the UDIA Victoria membership and other programs we may make available;
• when you purchase a ticket or attend an event; and
• when you interact with us (including when you visit one of our premises in person, when you visit our websites (such as https://udiavic.com.au/), or contact and communicate with us via our social media channels (such as via Facebook, Instagram, TikTok, Pinterest or LinkedIn), phone or online).

Other terms and conditions may apply to you such as:

• the privacy terms and conditions contained in our UDIA Victoria Terms of Use (as applicable to you); and
• the collection notices and privacy statements which may be provided to you at the time your personal information is collected.

“Personal information” is defined in the Privacy Act, and means information or an opinion about an identified individual, or an individual who is reasonably identifiable:

• whether the information or opinion is true or not; and
• whether the information or opinion is recorded in a material form or not.

This may include your name, address, telephone number, email address and profession or occupation. If the information we collect personally identifies you, or you are reasonably identifiable from it, the information will be considered ‘personal information’.

In this Privacy Policy, whenever we use the term “personal information”, we are referring to this legal definition.

Personal information does not include aggregated or de-identified data.

The type of personal information that we collect about you depends on the type of dealings you have with us.

Normally we collect your personal information from you directly, however on occasion, we may also collect personal information about you from other people and organisations.

In summary, we may collect your personal information when you:

• create an account with us;
• join the UDIA Victoria membership (or other membership or loyalty programs we may make available to you);
• apply for the UDIA Awards Program;
• by registering for or enrolling in an event organised by UDIA Victoria;
• purchase a ticket to attend an event (for example, an outlook event, industry leader event or an industry dinner or lunch) organised by UDIA Victoria (via phone, in person or electronically);
• subscribe to our newsletter;
• been invited by the UDIA to attend any event or educational course (such as the UDIA Property Development Program or Masterclass);
• enrolled in a course;
• communicate with us during competitions, marketing. special events and promotions;
• interact with us in person (such as when you visit one of our events), via phone or online (including through our website or our social media channels), such as when you contact us to make an enquiry or give us feedback;
• become a partner or supplier of ours; or
• apply for a position with us (including for work experience).

We may also:

• receive personal information from another member of UDIA Victoria; and
• collect personal information from third parties (such as through acquisition of third party mailing lists and from organisations with whom we have an affiliation), to improve the personalisation of our offerings for you, and from our partners (such as NBN, realestate.com.au).

Type of personal information	What this includes	How do we collect this information?
Personal information and contact details	This may include your: full name; date of birth; address; email address; phone number; membership ID with us (as appropriate); photo; and/or signature. This may also include contact details for your emergency contact.	We may collect this information: directly from you during conversations with our staff members (in person, via phone or online); when you create an account with us, in person or online; when you make appointments or bookings with us; when you join the UDIA Victoria membership (in person or online) or other membership or loyalty programs we may offer from time-to-time; apply for the UDIA Awards Program; directly from you during your conversations with our staff members (in person, via phone or online); by registering for or enrolling in an event organised by UDIA Victoria; purchase a ticket to attend an event (for example, an outlook event, industry leader event or an industry dinner or lunch) organised by UDIA Victoria (via phone, in person or electronically); subscribe to our newsletter; when you attend any event or educational course (such as the UDIA Property Development Program or Masterclass); when you enrol in a course; when you communicate with us during competitions, special events and promotions; when you make purchases for our products or services (by phone, in person or electronically); when you contact us via our online contact form, by post or via our social media channels; if you apply for a position at UDIA Victoria; from our partners (for example, when you use our delivery service); when you otherwise interact with us on a commercial basis; or from publicly available information.
Payment information	This includes your full credit card details.	We will collect your full credit card details when you make a payment. Payments are processed by a secure third party provider. We only store the last four digits of your credit card number, together with the expiry date and cardholder name.
Workplace information	This may include: information relating to your work history; information about your education and qualifications; your working eligibility rights; your suitability for the role you are applying for; and details about your referees.	Information collected during our interactions
Information collected during our interactions	This includes details of your interactions with us, for example information you provide us when you make an enquiry or complaint. We may collect: your name and contact details; details of your enquiry or feedback; how you heard about us; and information about our response and details of your responses to the research questions you answer.	This may include: when you interact with us generally; when we communicate with you; when you visit one of our premises; when you call us or we call you; when you use our online services (such as our websites or our social media channels); when you participate in market research conducted by us or on our behalf; when you make an enquiry, provide feedback, or make a complaint (via phone, email or in person); in your responses to customer satisfaction, service development, quality control, research surveys and similar activities; and when you enter into any promotions, competitions or special offers.
Information about your goods and services	This may include your: full name; address; email address; phone number; details about the goods or services you supply; and payment details.	We may collect this information when you supply goods and services to us.
Online and digital services information (including behavioural information)	We may collect information from you electronically, which includes information such as your IP address, and details about your device. Please see section 13 for further information on the digital information we collect.	We may collect this information when you use our online services (such as petbarn.com.au, greencrossvets.com.au, or our social media channels), via use of online behavioural technologies, such as cookies. Please see section 13 for further information on the digital information we collect.
Call recording information	This may include the voice recording, time, date, number and name of individuals on the call.	We may collect this information in circumstances where we monitor and record our call with you, when we call you, or you call us. We will let you know if we are going to record call information.
Camera surveillance information	We may collect camera surveillance information which includes photographs or video recordings of you.	We may collect this information in circumstances where we use camera surveillance (e.g. CCTV) at our premises for the safety of our staff and customers, such as where you attend in person at our clinics and stores.
Information required to be collected by law	This includes your full credit card details.	We may collect this as required.
We may collect information as required by law.Publicly available online information	We may collect information that is publicly available online, such as on online forums, websites, and social media channels (for example, information that relates to a complaint).	We may collect this directly from the publicly available source (e.g. on the online forum, website, or social media channel). We may also collect anonymous answers to surveys or aggregated information about how users use our website.